The Management is aware that the success and very existence of its organization depends on its ability to meet the needs and expectations of customers and interested parties. For this reason, it has implemented an Integrated Quality System according to the ISO 9001, ISO 45001, ISO 14001, ISO 21001, ISO 19600 standards, as a tool to maintain and improve customer satisfaction over time and to ensure compliance with voluntary requirements, where applicable, as well as legal and prescriptive requirements for the environment.

In planning the Integrated Quality Management System, the Management has considered and assessed the risk if the activities and processes do not give the expected results. It has consequently determined actions to eliminate dangers and where not possible mitigate the risk within acceptable values and the prevention of environmental pollution, to continuously monitor the effectiveness of such actions to improve them according to the experience gained preventing environmental risks. In doing so, it has taken into account the context in which the organization operates, both in terms of external factors (e.g.: applicable legal requirements, Legislative Decree 81/2008, INAIL Guidelines, Legislative Decree 231/2001, legislative variability, market mutability, technological evolution, growth of competition), and in terms of internal factors (e.g.: availability of resources for investments, technological assets, people's capacity and competence, organizational structure). Consequently, the Management is committed to providing services that meet customer and mandatory requirements.

Considering that customer needs and expectations change over time, driven by technical progress and under pressure from competition, the Management is also committed to continuously improving services and processes to implement them in accordance with the best available techniques and to implement every effort in organizational, operational and technological terms to prevent water, air and soil pollution by minimizing energy and water consumption, waste production and promoting recovery where possible.

Since the Management believes that customer and stakeholder satisfaction is achieved with the satisfaction of the staff involved in the various processes, it implements initiatives for training and updating skills to promote situations that can meet the expectations of professional growth of the staff themselves. Considering that satisfied external suppliers also contribute to increasing customer satisfaction, any collaborative relationship aimed at improving services, making them more satisfying to the needs and expectations of the market and compliant with applicable regulatory requirements will be favored.

The Management is personally involved in the implementation of the Policy as set out above; it therefore undertakes to periodically verify the effectiveness of the Integrated Quality Management System, to undertake and promote initiatives for its improvement thanks to the participation and consultation of all company personnel and workers' representatives To implement the Quality Policy, the Management indicates and manages, on a specific document, measurable quality objectives, consistent with the Policy and achievable.